Quick answers to the things that come up most. Still stuck? Email support@goseedling.com.
A parent didn't get their access link
Check that the email on file in the Families area is correct, then re-send the link from the guardian's profile. Ask them to check spam — the link works in any browser, nothing to install. See How families get access.
A parent forgot their PIN
An admin can reset a guardian's PIN from their profile in the Families area. The kiosk uses that PIN for check-in/out.
Do parents need a smartphone or an app?
No. The portal opens from any email on any phone, tablet, or computer — there's nothing to download.
What happens to our data if we leave?
It's yours. Export your children and guardians as CSV anytime, and you get a window to export after cancelling before anything is removed. See Security & your data.
Can we switch from another platform?
Yes — email your current roster (a CSV or export from your old platform) to support@goseedling.com and we'll import your children and guardians for you, free. Most centers are running in an afternoon. See Import & export your data.
How much does Seedling cost?
A flat $40/month for unlimited children and staff, with no per-child fees. See Your subscription.
Is there a contract?
No contract and no setup fee — cancel anytime.
Do we get a website for our center?
Yes — every center gets a free public webpage with your programs, hours, photos, and a request-a-spot form for new families. Set it up under Settings → Website, or email us your details and we do it for you. See Your center's website.
A charge failed — what now?
Resend the family a payment link, or use Remind unpaid to nudge everyone at once. See Failed payments & refunds.
A family disputed a charge (chargeback)
Their bank reversed a charge and you have a deadline to respond. Open your Stripe Dashboard from the Billing page and submit evidence (your signed agreement helps most). See Disputes & chargebacks.