The Records & Requests area shows, per family, exactly what's still outstanding — so nothing slips through.
What it tracks
- Missing or expiring health records
- Incomplete child profiles (address, emergency contact)
- Unsigned agreements
- Incomplete payment setup
Request it in one click
- Open Records & Requests.
- Select the families you want to chase.
- Click Send Requests — each selected family gets one combined email asking for everything they still owe, with a secure link to their portal to provide it.
That replaces chasing parents one item at a time. As families complete things — upload a form, sign an agreement, set up payment — the items clear automatically.
Automatic follow-ups
You don't have to keep re-sending. Once a family has an outstanding request, Seedling nudges them for you: a reminder every 3 days, up to 3 reminders per request. Each family gets one combined email rather than one per item.
Reminders stop as soon as the request is satisfied — including when you sort it out yourself, since Seedling re-checks what's actually missing before every send. After the third reminder it stops nudging and the family stays on this list for you to follow up personally.
Health-record details live on each child's profile — see Health records.