When a payment fails
A declined card or failed bank payment marks that family's billing as failed and surfaces it on your dashboard.
- Remind one family: on their billing card, choose Resend Payment Link — they get a secure link to retry, where they can also update their card or bank.
- Remind everyone at once: click Remind N unpaid (it shows the count) to email every family with a failed charge a fresh secure link in one click.
A family's status flips back to active automatically once a retry succeeds.
Families can update their card or bank anytime
Families don't have to wait for a failure to fix an expiring card. Every payment receipt and upcoming-charge reminder email includes a manage link where the family can view or update their saved card or bank account — the next charge uses whatever is on file.
Issuing a refund
- Find the payment — in the Payments tab (search across every family) or in Payment History under a specific family.
- Click Refund on that payment — for the full amount, or enter a smaller partial amount.
- The refund returns to the family's original method, and the Seedling fee on that charge is returned too. The payment then shows as Refunded — or Partially refunded, with the amount returned, so you can refund the remainder later if needed.
Refunds and the payment record reconcile automatically from Stripe, so your reports stay accurate — even if you also refund from your Stripe dashboard.
If a charge is disputed instead
A refund is your choice; a dispute (chargeback) is when the family's bank reverses a charge, with a deadline to respond. See Disputes & chargebacks.